Refund Policy & 7-Day Money-Back Guarantee — GTAIPTV
Our refund policy in full: a 7-day money-back guarantee on every GTAIPTV plan, what it covers, what it does not, and exactly how to ask for your money back.
The short answer
Every GTAIPTV plan carries a 7-day money-back guarantee, running from the day the subscription starts, at every connection tier and every term length. No reason is required. Message support, give the email address on the order, and the refund goes back to the original payment method. The 24-hour free trial is separate and involves no payment.
On this page
Every GTAIPTV plan carries a 7-day money-back guarantee. If the service is not right for you within the first week, you ask, and you get your money back.
That sentence is the whole policy. What follows is the detail, because a guarantee is only worth reading if it also tells you where it stops.
Last updated: 11 August 2026.
7 days
money-back window on every paid plan
24 h
free trial first — separate, and costs nothing to refuse
Any tier
applies to 1–5 connections and every term length
Why this page matters more than it looks
The most common way Canadians lose money on IPTV is not a lawsuit. It is paying twelve months up front to a service with no verifiable identity, which then stops working — and finding there is nobody to refund it, no regulator to escalate to, and a chargeback window that expired months ago. We go through that in detail in is IPTV legal in Canada.
A refund policy is one of the few things you can check before you pay. Read ours, then read the one belonging to whoever else you are considering, and notice whether it names a window, a method and a route to a human.
What the guarantee covers
Refunded within seven days, no argument
- ✓The service does not work reliably for you and support cannot fix it.
- ✓The channels you subscribed for are not what you expected. Line-ups change upstream; if yours is missing what you came for, that counts.
- ✓You bought the wrong tier and would rather start again than adjust it.
- ✓You simply changed your mind inside the window. You do not have to justify it.
What it does not cover
- Requests after day seven. The window is a real window. After it, we will work the problem with you, but the money-back guarantee has ended.
- Accounts suspended for cause — credential sharing at scale, attempted resale, or abuse of the trial cap.
- Problems clearly on your side that you will not let us look at. If a stream fails on one device and works on three others, that is diagnosable. Declining to try anything and requesting a refund on day six still works; the point is that we would rather fix it.
- The free trial. Nothing was paid, so there is nothing to return.
How to ask
- Message support — WhatsApp or email, 24/7 (+15550100000 / pending-support@example.invalid).
- Give the email address on the order and roughly what went wrong.
- Either we fix it in that conversation, or the refund is issued to the original payment method.
There is no form to hunt for and no cancellation maze. Approved refunds are issued within 5 business days of your request. How fast it lands on your statement after that is your bank's business, not ours; card refunds commonly take several business days to post.
Use the trial first
The cleanest way to never need this page is the 24-hour free trial. It costs nothing, needs no card, and tells you the one thing a specification sheet cannot: whether your channels hold up on your connection, on your device, at the hour you actually watch. Trials are limited to ten per day.
If the trial goes well, the plans page has every tier and term — and this guarantee is the reason a longer term is a reasonable thing to consider rather than a leap of faith.
Chargebacks
Ask us before your bank. A direct refund is faster, and a chargeback filed without contacting support closes the account. If you have asked and we have not resolved it, disputing the charge is your right and we will not stand in the way.
Frequently asked questions
How long is the GTAIPTV money-back guarantee?
Seven days from the start of your subscription. If the service is not working for you within that window, ask for a refund and you get your money back to the original payment method. It applies to every plan length and every connection tier, not only to the one-month plan.
Do I have to give a reason for a refund?
No. We will ask what went wrong, because most refund requests are caused by something fixable in a few minutes — a playlist link pasted into the EPG field, a Firestick running off the TV's USB port, a player set to software decoding. You are free to decline the troubleshooting and take the refund.
Does the free trial count against the seven days?
No. The 24-hour free trial is separate and involves no payment, so there is nothing to refund. The seven days start when a paid subscription starts.
What is not covered by the guarantee?
Requests made after the seven-day window, accounts suspended for credential sharing at scale or attempted resale, and problems that are clearly on your side of the connection and that you decline to let support look at — an unstable home network, an overloaded device, or an internet connection that cannot carry the number of simultaneous streams on your plan.
Should I file a chargeback instead?
Ask us first. A chargeback takes far longer than a direct refund, and on an annual plan the typical 120-day chargeback window means much of the money is out of reach anyway. Filing one without contacting support also closes the account. If you have asked and we have not resolved it, a chargeback is your right and we will not obstruct it.
How will the refund be paid back?
To the original payment method. How quickly it appears on your statement depends on your bank or card issuer rather than on us — card refunds commonly take several business days to post after they are issued.
This policy forms part of our terms of service. See also the privacy policy and our DMCA and copyright policy.
Key takeaways
6 points- The guarantee covers changing your mind, buying the wrong tier, and a line-up that is missing what you came for — not only a broken service.
- After day seven the window has closed; support will still work the problem with you, but the money-back guarantee has ended.
- Accounts suspended for credential sharing at scale, attempted resale, or trial-cap abuse fall outside the guarantee.
- Ask before filing a chargeback: one filed without contacting support closes the account, and on an annual plan the typical 120-day window has often passed.
- How fast a refund lands is your card issuer's business — card refunds commonly take several business days to post after being issued.
- A refund policy is one of the few things checkable before paying: see whether the other provider you are considering names a window, a method and a human.